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Doug Lipp
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Recognized Authority on Customer Service and Leadership; Former Head of Training, Disney

Travels From:
Fee Range:
$15,000 - $25,000

Business & Innovation | Colleges & Universities | Economy & Finance | Editor's Choice | Government & Politics | Inspirational & Motivational | Leadership & Strategic Management | Success & Teamwork | World & International

Featured Videos

Meet Doug Lipp

Simplify The Complex

16 Squares

Speaker Resources

  • Doug Lipp Disney U
  • Doug Lipp The Changing Face of Today\'s Customer
  • Doug Lipp Even Monkeys Fall from Trees

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling  Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.  Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.

Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.

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  • "Thank you for taking the time to pull together the content and the stories that achieved that level of resonance. I would not be surprised if you get a call to come in for other programs." -Senior Executive, Leadership Development, AT&T

  • "Doug is a master story teller! His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged!" -President & CEO, Mercedes Benz

  • "I enjoyed hearing about your experiences with Disney U. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that." - COO, McDonald's