Curt Coffman's mission is simple: an unending pursuit to challenge conventional methods of delivering a world-class customer and employee experience. Having spent 22 years at the Gallup Organization and serving as its Global Practice Leader for employee and customer engagement, Coffman helps organizations understand the key characteristics of a positive, productive, customer-oriented work environment.
For the past decade, Coffman has presented to thousands of groups on the topic of creating great places to work and their impact on individuals, families, organizational growth and creating engaged customers. He is the coauthor of one of the best-selling management books of all time, First, Break All the Rules: What the World's Greatest Managers Do Differently, now in its 40th printing. Inspiring and energizing, Curt Coffman engages audiences and galvanizes them to put his powerful, practical insights to work for them every day.