Dennis Snow has a passion for service excellence and has helped hundreds of organizations around the world achieve levels of service they never thought possible. Dennis' expertise originated and developed over 20 years with The Walt Disney World Company, including leading a division of the world-famous Disney Institute. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3% of the company's leadership team.
A highly-sought speaker, trainer, and consultant, Dennis is now dedicated to assisting organizations achieve their goals in the areas of customer service, employee development, and leadership. He is also the author of the bestselling book, Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life. Drawing from his remarkable two-decade career with his signature wit and engaging style, Dennis effectively demonstrates how to make service excellence "business-as-usual" for any organization.