Maybe you’ve seen him on CNN, NBC, ABC, the Travel Channel or the Food Network. Maybe you’ve read his insights on strengthening Leadership, Performance and Profitability in the Wall Street Journal, New York Times, USA Today, Fast Company and Nation’s Restaurant News. Over 750,000 leaders, executives and franchisees worldwide have read his newsletters, books, or columns, used his apps and seen his videos, webinars, and live seminars.
Jim Sullivan, CEO and Founder of Sullivision.com, is a veteran of over 20 years in the hospitality and retail industries. He’s worked for and with companies as distinct as Walt Disney Company, Brinker International, and Starbucks. Not a “theorist”, Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful leadership, sales, marketing, and customer service programs for the Top 200 foodservice and retail chains and thousands of independent operators.
He’s the author of two books that have sold over 400,000 copies worldwide, including the best-seller MultiUnit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams and Fundamentals: 9 Ways to Be Brilliant at the New Basics.
Jim is an award-winning restaurant operator, a visiting professor at Penn State University, Purdue, the University of Delaware, Cal Poly and the Culinary Institute of America. Sullivision.com has offices in Colorado, Wisconsin and London.
Our most popular program, this presentation details the foodservice and retail industry’s best demonstrated practices relative to improving service, building strong teams, improving retention, increasing sales, leveraging technology, better connecting to your communities, teaching and inspiring multigenerational and multicultural team members to go from good to great, and EXECUTING your goals and objectives every shift, every day, with every customer. This multimedia and fun presentation is full of specific “how-to’s” and examples, not theory. We’ll integrate your 2017 goals, culture and mission into the program and customize it for the results you want to achieve. Delivered in Keynote, workshop, full-day or half-day formats.
This program is based on our best-selling book and research from over 3000 Area Managers, multiunit franchisees and Regional Directors. Your audience will learn the 7 stages of leadership development of successful multiunit operators, how to effectively manage multiple priorities, how to conduct high-impact unit visits and evolve from “inspecting units” to building stronger teams and future leaders. If you prefer, we can focus on specific elements of the book, like how to conduct high-impact unit visits, quarterly business plans or time management. We’ll integrate your 2017 goals, culture and focus into the program and customize it for the results you want to achieve. Delivered in Keynote, workshop, full-day or half-day formats.
This presentation examines why some teams outperform other teams doing the exact same work, and how to transform annual, quarterly and period goals into daily results. We detail best practices and the roles that Focus, Accountability, Discipline and Training play in attaining goals and fostering habitually consistent behavior in your managers and teams. We discuss the common pitfalls to why goal-setting fails, and how to tie larger goals to daily Shift Execution. It is no harder to achieve something great than it is to achieve something good, and this workshop shows your Team how to re-focus, re-charge and re-gain control of their days and priorities. Find out why “Time Management” is dead. Delivered in Keynote, breakout, workshop, full-day or half-day formats.
You’ve got to change with the times or the times will change you. This dynamic and detailed presentation examines five critical trends that will affect our industry between now and 2020. We’ll detail current best practices–and outline what is most likely to change–relative to Leadership, Customer Service, Hiring, Technology, Training, Food & Beverage, and Marketing. Using industry research, best demonstrated practices and proven trends, this program will detail the specific strategies that forward-looking foodservice companies are applying to keep their people, performance and profits strong and competitive through the year 2020. What will restaurants look like when 40% of servers and cashiers are replaced by tablets and kiosks? What impact does smartphone ordering have on the onsite customer service experience? Which new innovations and insights in training will most radically affect how we teach and train teams by 2021? How is wearable technology transforming how managers supervise people, facilities and throughput on a shift-by-shift basis? In an industry where annual hourly turnover averages 100%, who is holding turnover to less than 20%, and why? Which foodservice companies are most successfully adapting Silicon Valley HR practices into their hiring, training, service and marketing processes? This presentation will answer those questions and teach you how to stay ahead of change and remain profitable. Learn how the Internet of Things is deeply transforming foodservice. Delivered in Keynote, breakout, workshop, full-day or half-day formats.