Jon Picoult helps companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is the Founder of Watermark Consulting and a noted authority on customer experience.
A sought-after business advisor and speaker, Jon’s insights have been featured in dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News and Inc. He has worked with some of the world’s foremost brands, collectively representing over 750,000 employees and $500 billion in annual revenue. Jon helps organizations capitalize on the power of loyalty – both in the marketplace and in the workplace.
Jon’s philosophy is simple: With every interaction, businesses win or lose share. Each touchpoint – be it with customers, distributors, or even employees – presents an opportunity to either build brand loyalty or erode it. He helps companies capitalize on this concept by creating end-to-end brand experiences that don’t just satisfy, but impress.
Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 companies – leading service, operations, distribution, technology, sales and marketing. Early in his career, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading, global financial services company.
Jon received his A.B. in Cognitive Science from Princeton University and his M.B.A. in General Management from Duke University.
Here are three key things you should know about Jon:
First, he’s walked in your audience’s shoes. Jon has addressed audiences around the world – but he’s not a career consultant or academic. Most of his professional life was spent as a senior executive at Fortune 100 companies, leading service, operations, technology, sales and marketing. So, when Jon shares his strategies for cultivating customer and employee loyalty, he’s not just speaking from a textbook… he’s speaking from experience.
Second, he’s a thought leader. Jon’s insights have been featured by leading media outlets and he has advised some of the world’s most admired companies. He is the author of one of the most widely-cited studies on the ROI of great customer experiences.
Third, he goes beyond platitudes. The most important day of your event is the day after it ends. Will people apply what they learned, or get distracted by the whirlwind of day-to-day business? Jon won’t leave your audience with platitudes – he’ll captivate them with engaging examples, entertaining business stories and actionable advice that they can truly put to use back in the office.