- Navigating the waters of change and want a better chart
- Observing the people they lead struggle with change, having difficulty juggling all the initiatives, projects and plans
- Seeing change on the horizon and want to be proactive in their efforts
While no experience in the world will provide you with every skill for every situation, it is important to lead from awareness. Here’s a chance for you to learn the skills necessary to lead your staff through change. One of the primary challenges you face is how to get the people in your organization to understand the implications of resistance to change. Imagine the staff actually understanding and getting on board. The key to effective change management is leadership’s willingness to be flexible in their strategy.
It’s not about stress management. That won’t work! It’s not about changing your circumstances. That will only change the scenery. Today, more than ever, you are being asked to do more and more. What it gets down to is how you choose to invest energy. It’s not the hours you work, it’s the value you get from the work you do. Do not, under any circumstances, let someone convince you that it is an easy process – but it is simple. In this session, participants will learn what it takes to stay calm and focused even if they don’t like the circumstances.
What do you stand for? What does your company stand for? Are your values clear? Are they obvious to customers, staff and the community? Is your company optimally positioned and differentiated by the consistent application of your vision and core values?
Most leaders and organizations are moving at such a rapid pace that taking a step back to think about these things seems like a luxury when, in fact, it couldn’t be more crucial. It doesn’t matter where your company and your industry stands in the growth cycle. Focusing on who you are and what you stand for is the most critical thing you can do.
Are You Creating a World-Class Customer Experience? Please read that carefully. Then read it again. When all extraneous issues are stripped away, the customer experience is the single most critical factor in determining your success. In a very real sense, nothing else matters. How that experience is defined is the key to success.
People sometimes hesitate to speak of creating the customer experience because it can sound cliché or simple. The fact is it is simple – but not easy. Up until around 1995, the provider of goods and services drove the transaction. That is not the way it is anymore, and we are not going back. To believe that customers are going to transact business the way they always have is to ignore the majority of the research and to ignore your own experience as a consumer. Today the customer, and only the customer, defines what that experience is and how much it is worth.
We live in an age when it is more and more challenging to manage all of the information, demands and challenges that are coming at us. It takes real courage to stand firm in what you believe and then to get your followers to understand what really matters and how to execute effectively. Your ability to influence your followers is key to every step of creating significant results. Courage is the key element in that process.