Scott and his firm help their clients successfully grow their businesses and beat their competition with renegade branding, sales, customer service and communications programs. If your goal is to deliver that important business message and really make it stick, nobody creates a more memorable experience than Scott Deming. He integrates bottom-line and life changing business content with passion, humor and audience participation to deliver a presentation like you've never seen before. His presentations captivate, motivate and accelerate audiences to a new level of passion and commitment to deliver the Ultimate Customer Experience.
The Customer Service and Emotional Brand Building Guru
Poor communication or miscommunication destroys any chance for a meaningful relationship. No relationship – no chance for loyalty and evangelism from your colleagues and customers. No loyalty and evangelism – no chance for a powerful, sustainable brand. No brand – NO CHANCE FOR SUCCESS!
Take part in Scott Deming’s The Art of Communication program and learn the simple, fool-proof methods and processes for developing effective and life changing communication skills.
In this powerful, interactive program, leaders will better understand how to effectively communicate, motivate and empower their people to work together toward one common goal, a goal that they not only understand, but whole heartedly believe in.
Everything from water cooler conversations to staff meetings to email communications to phone tree hell to customer relations begins and ends with effective management and team building skills. Some managers have it, most do not. It’s not a matter of intellect or education. It’s a matter of understanding and implementing.
Learn how to attract and keep the best employees. Learn how to motivate everyone to have the passion to serve. Learn how to create the One Team, One Brand environment that will make you more than just another choice to your customers. With this process, you’ll become The Only Solution.
A clear, simple and effective communications process must be implemented in order to deal with generational change, technology change, customer expectation change, job change and more. Scott Deming’s twenty-plus years of national advertising agency ownership and business consulting with multi-national, publicly traded companies, as well as small, independently owned entities has given him the experience and expertise to effectively deal with these issues. As part of the Brand Building process, it is imperative that management understands the techniques for creating an environment that welcomes and correctly manages change.
Scott Deming’s Emotional Brand Building and Ultimate Customer Experience presentation breaks all boundaries of the typical customer service or brand building processes and dispels the popular yet incorrect thinking that Advertising and Marketing lead to powerful, emotional brands. He takes his audiences on a fast-paced, high energy journey through the six critical steps to creating the ultimate customer experience and building their powerful, emotional brand. Scott Deming inspires each and every attendee to turn a typical customer into an Evangelist! And as he says it is these evangelists who will take you to the Promised Land.