Simon is one of America’s top 10 most-booked corporate and association speakers on change, leadership, and customer experience. He’s worked with over 1,500 organizations in 45 different countries. As an innovator, educator, executive advisor, and author, he shapes the lives of men and women around the world.
Prior to founding his company, Simon held the role of Sales Director for the world-renowned Disney Institute and worked in the hospitality and tourism industry for 20 years. His strategies drove the acquisition of an Orlando-based healthcare system and catapulted a hospitality company to be ranked #1 in customer service on Expedia.com.
Simon emboldens individuals to impact the world by sharpening natural talents. Outside of his learning and development programs for organizations, Simon’s consumer-facing Lynda.com courses powered by LinkedIn have been viewed by more than 500,000 people in 100 countries.
When Simon is not working, he spend quality time with his two active teenagers, roots for the Buffalo Bills, and is an avid moviegoer. He believes his most important role is to be a great dad and to volunteer in serving the least, the last, and the lost men in society.
If you’re unforgettable, you’ll create a customer for life. And in this service-driven economy, every moment is an opportunity.
In Simon’s newest presentation, he leverages what he’s learned over 30 years of working for six different companies, including the Disney Institute and The Ritz Carlton Learning Institute, to create memories that matter. Simon leans on evidence-based research to provide tried-and-true methods that work for everyone – from account directors to Uber drivers.
Participants will learn that superior customer service is a connection, not a product. You will be empowered to see customers as guests, create a personalized experience, anticipate needs, respond immediately, and capture loyalty through kindness. You’ll be a spark in that guest’s memory.
Customer love is a mindset. Simon has the tools to teach you. He’ll help you create a culture where everyone matters and people are invited to be their best selves. You’ll transform from good service into platinum service, and every customer will be one for life.
The best leaders are the ones who lead differently.
Simon’s signature program was created to solve a problem: help individuals get out of the past and think like a leader of the future. You’ll develop an enhanced sense of perspective, understand where you shine, and learn how to lead without a title to create effective change.
You are the director of your personal narrative. You have the power to reposition your team, your company, and your life by leading in a style that’s uniquely you. By the end of this presentation, participants will uncover their inner strengths to reach new heights.
Sometimes happiness is where you are. Sometimes happiness is elsewhere. Wherever your calling may be, Brilliant Living dares you to pursue your dreams.
Simon’s role is to help you grab the steering wheel. You’ll be given a guide to assess the eight traits of being your most brilliant self. Using the lessons learned from working with 1,500 organizations over the past 15 years – and Simon’s personal moments of reinvention – you’ll be nudged to live life on your own terms, make a change, and do something exceptional.
The choice is yours: Be average – or dare to be brilliant.
How do we innovate in a n industry resting on repetitions? How does and airplane take off? How do we build an educational culture where the status qup is rupture, graduation rates increase, and students thrive?
Students today are taking test that aren’t going to help them in the real world. We need to uproot the system to shift from benefiting the teacher to the student. Niched in education, this presentation explores 22 different case studies of principals having breakthrough results. You’ll find out how to learn from the exceptional, build momentum, break sound barriers, and accelerate into success – no matter your industry.
Say goodbye to excuses and hello to innovation.